Lead the technical operations and governance of our Salesforce platform and related applications. Collaborate with cross-functional teams to implement new features, support end users, and ensure compliance with IT governance standards.

*Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.*

Responsibilities:

  • Oversee daily operations, administration, and DevOps for Salesforce and related platforms

  • Partner with Product Owners, Engineering, and Analytics teams to deliver new features

  • Ensure compliance with IT governance and security protocols

  • Provide backup support for configuration, agile coordination, and user support

  • Help define and guide solution design across software and network layers

  • Lead and support a high-performing team environment by fostering collaboration, continuous improvement, and agile best practices

  • Oversee staff development through training, career planning, performance evaluations, coaching, and mentoring

  • Assess team maturity and provide tailored coaching to support sustainable growth and agile adoption

  • Facilitate daily stand-ups, iteration planning, retrospectives, and other agile processes to ensure team alignment and progress

  • Promote self-organization by empowering teams to manage their own work without assigning or dictating tasks

  • Guide teams through estimation, planning, decision-making, and conflict resolution to ensure smooth delivery

  • Establish and maintain open, consistent communication channels with stakeholders and business leadership

  • Define and implement formal communication strategies to align expectations and share progress transparently

  • Direct project execution by resolving issues, supporting decision-making, and ensuring timely communication throughout all phases

  • Manage team resource allocation to optimize efficiency and control costs

  • Collaborate with cross-functional teams and leadership to identify and remove impediments to progress

Qualifications:

  • Bachelor’s degree in a business or technical field, or equivalent experience.

  • 5 years experience with Salesforce, with Salesforce Admin 1 and Dev 1 certifications

  • 3 years of progressive experience leading teams

  • 1 year of experience in the financial services industry

  • Ability to work in a dynamic or fast-paced environment

  • Experience leading and delivering full-cycle implementation projects related to Salesforce software

  • Thorough knowledge of agile tools and techniques including user stories, prefer working knowledge of JIRA

  • Outstanding communication and interpersonal skills to work with all levels within the organization

  • Demonstrated track record of working directly with business and technical audiences alike

  • Strong analytical and problem-solving skills

Preferred Qualifications:

  • Master’s degree in computer science

  • Salesforce Dev 2 certification

  • Experience managing offshore staff

Working Conditions:

  • Hybrid office environment: requiring three days in office per week in one of our hub locations (Cedar Rapids/Denver/Baltimore/Philadelphia).

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Compensation:

The Salary for this position generally ranges between $140,000 - $155,000 annually. Please note that the salary range is a good faith estimate for this position and actual starting pay is determined by several factors including qualifications, experience, geography, work location designation (in-office, hybrid) and operational needs. Salary may vary above and below the stated amounts, as permitted by applicable law.

Additionally, this position is typically eligible for an Annual Bonus based on the Company Bonus Plan/Individual Performance and is at the Company’s discretion.

This job description is not a contract of employment nor for any specific job responsibilities. The Company may change, add to, remove, or revoke the terms of this job description at its discretion. Managers may assign other duties and responsibilities as needed. In the event an employee or applicant requests or requires an accommodation in order to perform job functions, the applicable HR Business Partner should be contacted to evaluate the accommodation request.