Partner with Claims business groups, Technology, and project teams to drive business transformation initiatives in alignment with strategic objectives.

Responsibilities

  • Research Claims business problems and strategic objectives to support business case creation, to include business problem, outcomes and benefits.
  • Partner with business areas, customers or third parties to uncover factors that may impact business solutions for low to moderately complex assignments.
  • Conduct gap analysis for improvements and report findings for low to moderately complex Claims assignments. 
  • Act as a change agent and guide to build a cohesive network of working groups, comprised of subject matter experts and stakeholders.
  • Provide solution details to working groups, stakeholders, and facilitate work prioritization under the guidance of more senior staff.
  • Support material creation and deliver communication targeted to specific audiences.
  • May contribute to cost benefit analysis to support recommendations.

 

Qualifications

  • Bachelor’s degree in a business field or equivalent experience
  • Three years of experience related to business process analysis, business analysis, project management, performance benchmarking, metrics, change management, operational transformation or strategic alignment
  • Moderate knowledge of technical/system environments, terminology and infrastructures
  • Communication and interpersonal skills to collaborate with business, technology and project team
  • Writing skills to develop communication materials and report research findings in a compelling way
  • Analytical and research skills
  • Problem-solving and decision-making skills
  • Ability to push past face value of obstacles and explore solutions from stakeholder or system perspectives
  • Proficiency in MS Office

 

Preferred Qualifications

 

Experience working on large scale projects within Operations or Technology

  • FLMI designation
  • Change Management or Lean certification

 

Working Conditions

  • Hybrid environment
  • Light travel

 

The Salary for this position generally ranges between $62,500-$68,000 annually.  Please note that the salary range is a good faith estimate for this position and actual starting pay is determined by several factors including qualifications, experience, geography, work location designation (in-office, hybrid, remote) and operational needs. Salary may vary above and below the stated amounts, as permitted by applicable law.

Additionally, this position is typically eligible for a 10% Annual Bonus based on the Company Bonus Plan/Individual Performance and is at the Company’s discretion.

 

This job description is not a contract of employment nor for any specific job responsibilities. The Company may change, add to, remove, or revoke the terms of this job description at its discretion. Managers may assign other duties and responsibilities as needed. In the event an employee or applicant requests or requires an accommodation to perform job functions, the applicable HR Business Partner should be contacted to evaluate the accommodation request.