Global Technology Services (GTS) is Aegon's global IT partner that provides infrastructure services, information security and global/corporate application support for Aegon's businesses around the world. From 6 locations in the US, the Netherlands, UK, and Hungary, we support 20+ country units and 24000+ employees in the world. Our support consists of a wide range of centralized global IT services such as programming, database management, project management, agile/dev/ops, and more. We continue to maximize the value from having a clear digital and data technology platform strategy that extends our ecosystem, as an approach to digitization, enhancing customer experience, and improving operational efficiency. All of these teams work closely together to provide innovative and digital solutions as well as critical technology support. This is essential for enabling Aegon's businesses around the globe to be innovative, digital and competitive, efficient, and effective, and to provide the best solutions and customer experience for our customers and shareholders.

Job Description Summary:

The Business Analyst team work as liaisons between the business and GTS with a focus on current and new initiatives.  Primary areas of responsibility include business analysis, database analysis, development, process improvement, software testing, application and client security administration, and general application administration and support.

What You Will Do:

  • Business Analysis
    • Define and document business requirements related to system functionality, performance, security, and internal controls; document current state and future state processes for purposes of gap analysis, process improvement opportunities and training; obtain approvals from the business sponsor.
    • Communicate effectively with external and internal teams to ensure the delivery of the solutions and/or project’s functional requirements.
    • Participate or coordinate technology evaluations by assisting business areas with changes or selection of systems.  Participate or coordinate Request for Proposal processes, impact analysis and feasibility studies. Maintain relationships with IT application vendors during selection processes and implementation projects. Provide consultancy and research possibilities with respect to solutions and cost (support business case preparation).
    • Interact with the business to know and understand their processes and (IT) needs. Be the liaison between the business units, technology teams and support teams.
    • Liaise with peers in country-units and external parties in the field of Business Analysis, Project Management, Business Process Management, Application Management and Test Management, to exchange best practices, knowledge, and processes and to mature and improve Business Analyst role and expertise/skills.
  • Quality Assurance
    • Prepare test cases based on knowledge of how the system is designed, requirements and expected results. Execution of detailed test cases/scripts for functional testing and   regression testing. Track any issues and follow up on the related resolution.
    • Coordinate user acceptance testing with business end-users of application.
    • Ensure the quality of documents and other deliverables meets quality standards, appropriate methodology and acceptance criteria.
  • Operational Support         
    • Preparation of application administration documents, end-user documentation, and/or application training to end-users. 
    • Assist in troubleshooting/resolution of issues. Ensure appropriate tickets are created to record and assign issues and document resolution.
    • Utilize change management process to ensure modifications or upgrades are authorized, tested when applicable, approved, and implemented appropriately.
    • Act as point of contact with application vendor and customer to coordinate new releases, updates or changes.
    • Ensure proper application monitoring is in place and reviewed.  Coordinate with technical staff if there is an issue.
  • Understanding risk and compliance controls and working with GTS Compliance team to ensure controls are met and/or mitigated.
  • Conforms with and abides by all regulations, policies, work procedures, instruction, and all health and safety rules.
  • Exhibits regular, reliable, punctual and predictable attendance. 

What You Will Need:

Qualifications

The successful candidate will have a Bachelor’s degree in a related field or equivalent knowledge and a minimum related work experience of 5-7 years for Senior in the areas listed below. 

  • Moderate to well-developed in business requirements gathering and documenting
  • Moderate to well-developed skill in quality assurance and testing methodologies
  • Moderate to well-developed skill in creating application administrator guides and user documentation
  • Moderate to well-developed understanding of application security and related compliance processes
  • Moderate to well-developed business process analysis/mapping skills
  • Moderate level of ability estimating and budgeting for IT services
  • Well-developed knowledge of standard SDLC methodologies
  • Well-developed ability to work and adapt effectively to all levels within and outside the organization; social interaction demands understanding and respect in political/corporate setting
  • Well-developed level communication skills (written, verbal, listening)
  • Moderate to well-developed skills in root cause analysis
  • Moderate awareness of cultural differences working within a global company
  • Well-developed ability to accept and embrace change, and manage through ambiguous situations
  • Well-developed ability to work effectively in team environment or independently
  • Demonstrates high work ethics, such as being proactive, accountable, and responsible
  • High experience with MS Office products (Word, Excel, Visio, & PowerPoint) as well as SharePoint

Preferred

  • Financial Services and Insurance industry experience
  • Experience with Data and Monitoring
  • Experience with Agile development, Scrum, and DevOps.
  • Experience with cloud technologies.
  • Ability to explain technical requirements to and work with developers and provide pseudocode.

Working Conditions

  • Limited travel may be required

Compensation:

The salary for this position generally ranges between $82,000 - $87,000 annually. Please note that the salary range is a good faith estimate for this position and actual starting pay is determined by several factors including qualifications, experience, geography, work location designation (in-office, hybrid, remote) and operational needs. Salary may vary above and below the stated amounts, as permitted by applicable law.

Additionally, this position is typically eligible for an Annual Bonus based on the Company Bonus Plan/Individual Performance and is at the Company’s discretion. 

What You Receive:

  • A Comprehensive Wealth + Health package. 
  • Wealth Benefits; Competitive Pay, Bonus, and Benefits Package
  • Health and Work/Life Balance Benefits

Our commitment to inclusion & diversity means that we value differences. We encourage the unique perspectives of persons and are dedicated to creating a respectful and inclusive work environment.

This job description is not a contract of employment nor for any specific job responsibilities. The Company may change, add to, remove, or revoke the terms of this job description at its discretion. Managers may assign other duties and responsibilities as needed. In the event an employee or applicant requests or requires an accommodation in order to perform job functions, the applicable HR Business Partner should be contacted to evaluate the accommodation request.