As a member of Transamerica Financial Advisors (TFA), conduct processing of cashiering, trading, asset transfers, and other operations functions on the Fidelity National Financial Services platform for brokerage and advisory accounts. Assist financial professionals and staff on use of the Wealthscape platform. Serve as a central source of information and support for TFA financial professionals who directly service the client and address business issues and questions to help with their practice.

Responsibilities

  • Support business processing on the Fidelity National Financial Services (NFS) Wealthscape platform
  • Provide guidance and training to financial professionals on platforms/technologies, processes, compliance, best practices, etc.
  • As a member of the Call Center, respond to requests for trading, account maintenance, order entry, platform navigation, cashiering functions, opening and closing accounts, etc.
  • Provide support and guidance for the eMoney and Docupace platforms.
  • Produce reports from Wealthscape and Avaya required for TFA to oversee service and processing metrics, and identify areas for optimization.
  • Partner with NFS Middle Office on account management services.
  • Identify and develop operational impact metrics, including collecting, analyzing, and reporting.
  • Keep up to date on rules and regulations governing firm procedures.
  • Identify and develop operational service improvements.


Qualifications

  • Bachelor’s degree in finance or business, or equivalent work experience
  • Five years of securities/financial services experience in call center and operations roles
  • Detailed knowledge and expert processing proficiency on the NFS Wealthscape platform
  • Demonstrated experience utilizing Avaya or similar telephony management system
  • Thorough knowledge of securities products, FINRA, SEC, and DOL regulations
  • Ability to analyze complex issues and recommend solutions
  • Excellent written and oral communication and interpersonal skills
  • Attention to detail and ability to prioritize multiple responsibilities
  • Proficiency using MS Office, including advanced Excel skills


Preferred Qualifications

  • Experience working with eMoney, Docupace, Envestnet, and Salesforce platforms


Working Conditions

  • Occasional Travel <10%
  • Travel for field office visits and conferences

Compensation

The salary for this position generally ranges between $59,000- 72,000 annually. Please note that the salary range is a good faith estimate for this position and actual starting pay is determined by several factors including qualifications, experience, geography, work location designation (in-office, hybrid, remote) and operational needs. Salary may vary above and below the stated amounts, as permitted by applicable law.

Additionally, this position is typically eligible for an Annual Bonus based of 7.5% on the Company Bonus Plan/Individual Performance and is at the Company’s discretion. 


This job description is not a contract of employment nor for any specific job responsibilities. The Company may change, add to, remove, or revoke the terms of this job description at its discretion. Managers may assign other duties and responsibilities as needed. In the event an employee or applicant requests or requires an accommodation to perform job functions, the applicable HR Business Partner should be contacted to evaluate the accommodation request.