Provide overall administration and servicing of complex retirement plans across all markets, demonstrating the highest degree of proficiency in technical knowledge and service capabilities. Partner with the client in creating a plan vision and strategy using consultative selling skills. Utilize excellent client service skills by partnering with Client Executives and internal operations areas to enhance customer relationships and satisfaction.

Responsibilities

  • Oversee administration and servicing of complex retirement plans. Identify customer expectations and develop a strong working relationship.
  • Research issues, develop potential solutions, and negotiate problem resolution.
  • Develop and foster proactive, positive relationships with clients, financial professionals and internal service teams to ensure client retention, growth of the client service block and profitability for stakeholders.
  • Provide prompt, accurate and consistent information that meets or exceeds quality metrics.
  • Recognize and implement solutions to problems and issues, and suggest improvements to gain efficiencies.
  • Collaborate with internal partners to address client needs, develop and maintain action plans, and consult on products, services, and capabilities to successfully arrive at solutions for retaining clients and resolving complex client issues.
  • Demonstrate extensive knowledge of all recordkeeping, outsourcing and processing capabilities, acting as subject matter expert for the team.
  • Attend training to obtain functional retirement plan knowledge such as various plan design, plan specific requirements (life insurance, SDA’s, outside assets, stock, outsourcing, etc.).
  • Gather data from multiple systems to interpret, trouble-shoot and resolve problems.
  • Lead effective/strategic client meetings either face-to-face or via conference call. Share best practices with the team.
  • Assist in interviewing, providing leadership, coaching and development of team members.
  • Assist with escalation resolution and approve reversals and profit or loss calculations.
  • Monitor and take the lead on team projects, enhancements and process improvements. Establish deadlines and lead team to meet goals.
  • Understand and drive solutions that lead to efficiency and value-added service for clients and internal customers.
  • May make financial approvals up to $500 in the absence of management.


Qualifications

  • Bachelor’s degree in a business field or equivalent education/experience
  • Eight years of customer relationship experience, including five years of retirement industry experience
  • Expert knowledge of daily administration of retirement plans
  • Outstanding relationship management and ability to communicate with clients in a professional manner, orally and in writing
  • Advanced presentation, influence and negotiation skills
  • Ability to align behaviors and work to Transamerica’s Future Fit Culture, which includes Acting as One, Accountability, Agility, and Customer Centricity
  • Proficiency using MS Office tools
  • Advanced skills in MS Excel


Preferred Qualifications

  • Knowledge of internal systems (P3, Workplace Platform, AQT, etc.)
  • Knowledge of Salesforce


Working Conditions

  • Hybrid
  • Travel for client meetings and sales finals presentations

*Please note that the compensation information that follows is a good faith estimate for this position only and is provided pursuant to applicable pay transparency and compensation posting laws. It is estimated based on what a successful candidate might be paid in certain Company locations.** 

Compensation:

The salary for this position generally ranges between $69,000-$82,000. This range is an estimate, based on potential employee qualifications, operational needs and other considerations permitted by law. The range may vary above and below the stated amounts, as permitted by Colorado Equal Pay Transparency Rule 4.1.2.

Bonus Eligibility:

This position is also typically eligible for an Annual Bonus based on the Company Bonus Plan/Individual Performance and is at Company Discretion.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Disclaimer:
Beware of fake job offers!

We’ve been alerted to scammers impersonating Transamerica recruiters, particularly for remote positions. Please note:

  • We will never request personal information such as ID or payment for equipment upfront.

  • Official offers are sent via DocuSign following a verbal offer—not through text or email.


This job description is not a contract of employment nor for any specific job responsibilities. The Company may change, add to, remove, or revoke the terms of this job description at its discretion. Managers may assign other duties and responsibilities as needed. In the event an employee or applicant requests or requires an accommodation to perform job functions, the applicable HR Business Partner should be contacted to evaluate the accommodation request.