Lead organizational crisis management efforts by developing strategies to anticipate, prepare for, and respond to emergencies, safeguarding the organization’s interests and maintaining operational continuity in the face of unpredictable challenges. Coordinate cross-functional teams and stakeholders during crises, providing real-time leadership and strategic guidance for effective response and recovery.

*Candidate is expected to work hybrid in our Cedar Rapids, Baltimore or Denver office.

Responsibilities

  • Develop and maintain comprehensive crisis management plans, conduct vulnerability risk assessments, oversee threat monitoring programs, and integrate plans with overall business continuity efforts.
  • Design and deliver training programs, simulations, and drills to ensure staff readiness and role clarity during emergencies.
  • Create and execute stakeholder communication during crises, coordinating with internal communications and public relations teams.
  • Lead and coordinate a cross-functional crisis management team, providing guidance and support to executive leadership throughout crisis.
  • Conduct post-crisis reviews, prepare detailed reports on incident handling and response effectiveness, and identify areas for improvement.
  • Ensure compliance with industry standards, regulatory requirements, and best practices for crisis management.

Qualifications

  • Bachelor’s degree business administration, emergency management, information technology, or related field, or equivalent experience
  • Eight years of progressive experience in crisis or emergency management, business continuity or disaster recovery technology and related management experience 
  • Experience managing and coordinating technology integrations across security, emergency management and communication systems.
  • Strong understanding, knowledge of and experience in application of crisis and incident management principles practices and methods of implementation in a large organization  
  • Strong project management skills and ability to lead teams during critical events
  • Technical expertise in business resilience and risk management
  • Leadership skills and the ability to manage cross-functional teams
  • Highly developed verbal and written communication skills and interpersonal skills, including facilitation, negotiation and consultation skills
  • Strong research, analytic and innovative problem-solving and decision-making capabilities
  • Ability to remain calm and effective under pressure in a dynamic changing agile environment with tight deadlines

Preferred Qualifications

  • Master's degree in emergency management, business continuity, risk management, or communications  
  • Familiarity with the latest crisis management technologies and software
  • Certified Emergency Manager (CEM)
  • Business Continuity Professional (CBCP)
  • Crisis communication credentials

Working Conditions

  • Office environment
  • Occasional travel for internal meetings

The Salary for this position generally ranges between $130,000 - $150,000 annually. Please note that the salary range is a good faith estimate for this position and actual starting pay is determined by several factors including qualifications, experience, geography, work location designation (in-office, hybrid, remote) and operational needs. Salary may vary above and below the stated amounts, as permitted by applicable law.

Additionally, this position is typically eligible for an Annual Bonus based on the Company Bonus Plan/Individual Performance and is at the Company’s discretion