** Must be able to work hybrid in Denver, Cedar Rapids, Philadelphia or Baltimore Serves as a liaison with programming and user departments to coordinate and conduct tests that ensure the reliability, accuracy, and functionality of system changes and/or enhancements. Continues to build understanding of quality assurance testing methods and company products. Maintains documentation for each project and may train users on new or modified software.

Responsibilities

  • Elicits and documents requirements using interviews, document analysis, requirements workshops, business process descriptions, task and workflow analysis
  • Evaluates information gathered from multiple sources, reconciles conflicts
  • Proposes action steps
  • Serves as the conduit between the customer community (internal and external customers) and the software development team through which requirements flow
  • Develops requirements specifications using standard templates
  • Works with developers and subject matter experts to establish the technical vision and analyzes tradeoffs between usability and performance needs
  • Liaises between the business units, technology teams and support teams
  • Effectively applies fundamental concepts; works on assignments of moderate scope and complexity, with limited oversight; makes recommendations for changes to procedures, and performs varied work, requiring some originality or ingenuity.


Qualifications

  • Bachelor’s degree or equivalent education/experience. Up to 2 years of experience in testing and/or systems background.
  • Thorough understanding of operational procedures and systems.


Preferred Qualifications

  • Programming and/or IT background helpful.
  • Jira experience


Working Conditions

  • Hybrid office environment

The Salary for this position generally ranges between $50,000-$66,000 annually.  Please note that the salary range is a good faith estimate for this position and actual starting pay is determined by several factors including qualifications, experience, geography, work location designation (in-office, hybrid, remote) and operational needs. Salary may vary above and below the stated amounts, as permitted by applicable law.

Additionally, this position is typically eligible for an Annual Bonus of 6% based on the Company Bonus Plan/Individual Performance and is at the Company’s discretion. 


This job description is not a contract of employment nor for any specific job responsibilities. The Company may change, add to, remove, or revoke the terms of this job description at its discretion. Managers may assign other duties and responsibilities as needed. In the event an employee or applicant requests or requires an accommodation to perform job functions, the applicable HR Business Partner should be contacted to evaluate the accommodation request.