Lead the development and execution of complex quality assurance programs that support operational performance and risk mitigation. Collaborate with business leaders to implement innovative solutions, monitor contractual agreements, and drive operational excellence through strategic initiatives and data-driven insights.

Responsibilities

  • Generate innovative solutions through focus groups, collaboration, and data analysis that positively impact business performance.
  • Recommend strategic improvements by leveraging deep knowledge of quality assurance best practices, policies, and procedures to mitigate risk and enhance the customer experience.
  • Independently lead or support large, long-term strategic projects across cross-functional teams, including compliance and audit initiatives.
  • Perform quality assurance and quality-on-quality reviews for complex business processes to ensure compliance with state and federal regulations, Sarbanes-Oxley (SOX), System and Organization Controls 1 (SOC 1), and internal quality standards.
  • Develop and present robust reporting to inform leadership of gaps and trends, driving measurable business outcomes.
  • Establish, execute, and monitor corrective action plans to address service level agreement gaps and ensure compliance.
  • Identify and implement new processes that challenge convention and improve customer and employee experiences.
  • Support leadership in onboarding and mentoring newly hired quality assurance staff.
  • May assist in refining reporting tools and adapting to evolving quality requirements.

Qualifications

  • Bachelor's degree in business, finance, or a related field, or equivalent work experience
  • Five years of experience in quality assurance or business operations roles related to quality
  • Experience in leading complex projects and developing strategic solutions
  • Ability to collaborate cross-functionally and influence business outcomes
  • Strong communication, organization, and analytical skills
  • Proficient in Microsoft Word, Excel, and other Microsoft Office tools

Preferred Qualifications

  • Experience in employee benefits or group insurance industry
  • Experience in quality assurance roles with a focus on root-cause analysis
  • Experience in developing and implementing quality assurance programs
  • Experience utilizing and implementing Lean Six Sigma methodologies
  • Experience in data analysis
  • Experience in project management or leading complex process improvement initiatives
  • Management experience

Working Conditions

  • Hybrid

Please note that the compensation information that follows is a good faith estimate for this position only and is provided pursuant to applicable pay transparency and compensation posting laws. It is estimated based on what a successful candidate might be paid in certain Company locations.** 

Compensation:

The salary for this position generally ranges between $75,000-$90,000. This range is an estimate, based on potential employee qualifications, operational needs and other considerations permitted by law. The range may vary above and below the stated amounts, as permitted by Colorado Equal Pay Transparency Rule 4.1.2.

Bonus Eligibility:

This position is also typically eligible for an Annual Bonus based on the Company Bonus Plan/Individual Performance and is at Company Discretion.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

This job description is not a contract of employment nor for any specific job responsibilities. The Company may change, add to, remove, or revoke the terms of this job description at its discretion. Managers may assign other duties and responsibilities as needed. In the event an employee or applicant requests or requires an accommodation to perform job functions, the applicable HR Business Partner should be contacted to evaluate the accommodation request.