Establish and achieve department goals for Defined Contribution (DC) Operations teams providing services to internal and external customers.

Responsibilities

  • Direct daily team activities to complete assigned DC Operations functions, with accountability to meet company objectives.
  • Set team goals, objectives, and priorities in alignment with department goals
  • Facilitate resolution of escalated issues, and develop processes to mitigate future issues.
  • Build and maintain positive proactive relationships with internal and external customers.
  • Work with other department managers on integrated strategies, workflows and system development efforts that maximize organizational effectiveness.
  • Act as the lead between the business units and the IT Group to correct system issues and/or report issues by creation of intake tickets (JIRA) with appropriate documentation.
  • Continuously search for ways to improve effectiveness, efficiency, and “value added” for internal and external customers.
  • Guide staff to perform detailed analysis/troubleshooting of application/process issues to identify the “root” cause of an issue with further consideration of the full impact on stakeholders.
  • Define and assign resources to provide informational workshops for other divisional teams.
  • Initiate and lead projects within the department.
  • Evaluate staff performance and complete appraisals. Coach and counsel team members individually and together toward improved performance.
  • Partner with trainers on the training and development of new employees.
  • Participate in the interview and selection of new employees.
  • During high volume periods, evaluate and execute operational tasks as needed.
  • Develop and train staff on complex query statements (i.e.: UNION’s, JOIN’s, EXIST’s, etc.) using Linux, DB2 SQL and Microsoft SQL Server applications.
  • Coordinate the communication of complex information to end users, upper management, and development/systems staff.
  • Develop and lead cross-functional project teams based on business need. 
  • Coordinate on-call support for nightly batch systems support.

Qualifications

  • Bachelor’s degree in a business field or equivalent experience
  • Five years of experience in the defined contribution or retirement field
  • Two years of supervisory/management experience
  • In-depth knowledge of system methodology, project management, quality assurance and testing methodologies
  • Written and oral communication and interpersonal skills to interact with staff and management at all levels
  • Analytical, problem solving skills and decision making skills
  • Ability to handle multiple responsibilities under pressure
  • Ability to grasp technical and complex concepts, and convey to staff and internal/external customers
  • Organizational skills and attention to detail
  • In-depth knowledge of Mainframe (PARIS), Linux and DB2 SQL, Microsoft SQL Server, Excel, Word, SharePoint, and Access

Preferred Qualifications

  • Broad knowledge of Transamerica Retirement Solutions operational processes.

Working Conditions

  • This is a hybrid position requiring three days in office per week in one of our hub locations (Cedar Rapids, Baltimore, Denver).  Relocation assistance will not be provided for this position

Compensation

The salary for this position generally ranges between $85,000 - $94,000 annually/per hour. Please note that the salary range is a good faith estimate for this position and actual starting pay is determined by several factors including qualifications, experience, geography, work location designation (in-office, hybrid, remote) and operational needs. Salary may vary above and below the stated amounts, as permitted by applicable law.

Additionally, this position is typically eligible for an Annual Bonus 15% of based on the Company Bonus Plan/Individual Performance and is at the Company’s discretion. 

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This job description is not a contract of employment nor for any specific job responsibilities. The Company may change, add to, remove, or revoke the terms of this job description at its discretion. Managers may assign other duties and responsibilities as needed. In the event an employee or applicant requests or requires an accommodation to perform