Analyzes and measures the effectiveness of existing business processes and develops sustainable, repeatable and quantifiable business process improvements. Staff at this level are fully functioning and able to work on the most complex initiatives.

Responsibilities

  • Partner with management and stakeholders to collaboratively define gaps and identify opportunities for improvement.
  • Research best practices within and outside the organization to establish benchmark data.
  • Collect and analyze process data to initiate, develop and recommend business solutions, practices and procedures that focus on increased productively, decreased errors or rework, and/or reduced cost.
  • Assist in defining methodologies and ensure all are flexible, fit the needs of the organization and put emphasis on the quality of decision-making and timely project delivery in support of strategy, goals and enhanced customer experience.
  • Act as a change agent to facilitate a culture that is innovative, accountable and embraces change.
  • Execute training to individuals on the tools, processes and approaches needed to initiate improvements and successful change management.
  • Lead and coach lower-level staff.
  • May specialize in one or more of the following areas: benchmarking, business process analysis and reengineering, change management and measure, process-driven system requirements.


Qualifications

  • Bachelor’s degree in a business-related field or equivalent experience.
  • Eight years of process improvement experience in a similar environment.
  • Expert knowledge of theories, principles and concepts of business process improvement.
  • Experience in change management and/or project management.
  • Analytical, problem-solving and decision-making skills.
  • Communication, coaching and relationship-building skills.
  • Writing and editing skills to document processes.
  • Organizational skills and the ability to work on multiple concurrent projects.
  • Proficiency in MS Office (Word, Excel, PowerPoint, Visio).


Preferred Qualifications

  • Financial services/insurance industry experience.
  • PMP certification.


Working Conditions

  • Office Environment
  • Occasional Travel <10%


This job description is not a contract of employment nor for any specific job responsibilities. The Company may change, add to, remove, or revoke the terms of this job description at its discretion. Managers may assign other duties and responsibilities as needed. In the event an employee or applicant requests or requires an accommodation to perform job functions, the applicable HR Business Partner should be contacted to evaluate the accommodation request.