Senior Product Systems Analyst

Responsibilities

Conduct business process analysis and needs assessments in an effort to align IT solutions with business initiatives.

• Analyze product design documents for complex products to determine product coding requirements.  Review contract documents to ensure system coding supports contract provisions.Collaborate with actuarial groups to understand complex product design concepts.  Research system documentation, manipulate product file coding, and run “what-if” analysis to gain an understanding of current system functionality.
• Collaborate with various technical staff members to develop creative solutions to support complex product designs and understand current system functionality.  Ensure resulting changes to the system environment do not adversely impact existing production processing.
• Code product files in various systems to adhere to product design and contract provisions. 
• Independently research, troubleshoot, and resolve various types of production problems on multiple systems.
• Understand and manipulate complex product and actuarial concepts and formulas.  Create spreadsheets with comprehensive, advanced formulas to help validate actuarial and product related calculations on the various systems.  Develop or assist in the development of new calculations as needed.  Troubleshoot product and calculation errors.
• Perform and/or assist with complex testing activities, including the definition of advanced test scenarios for new product functionality or changes to existing products.  Test and manipulate policies to satisfy required testing considerations by performing in-depth future dated processing and validation to ensure proper system processing. Calculate expected results and validate system results for accuracy.  Analyze results, research discrepancies between actual output and expected results, and determine solutions to correct discrepancies. 
• Compose or assist with the composition of complex business and systems requirements for coding, product, and calculation modifications.  Interpret complex business requirements, technical designs, and test plans.
• Maintain and continually enhance product and systems/ technical knowledge in order to understand how changes and opportunities in new technology or product designs impact systems or processes within the environment. 
• Serve as a subject matter expert regarding advanced and diverse product functionality across multiple systems. 
• Provide broad administrative, technical, and product support to other areas regarding product functionality and system capabilities with little or no guidance. Serve as a liaison to other departments to assist with transfer of product and system knowledge.
• Ensure assigned projects and tasks remain on schedule to meet implementation dates. Communicate progress and assist in resolving issues/conflicts.  Ensure that projects and tasks are completed in a timely manner and with high quality to achieve implementation goals.  Follow escalation process as needed to help resolve issues.
• Lead complex and diverse projects, facilitate project meetings and brainstorming sessions, and coordinate team deliverables to ensure successful completion of projects.
• Participate in systems conversions and strategic initiatives.  Conversion responsibilities may include analysis and mapping of data from existing systems by summarizing and combining large amounts of data from different sources, balancing the data to ensure accurate data is converted into the system, and validating product functionality and calculations. 
• Work independently with little or no supervision and use own judgment to make decisions regarding non-routine matters.  May be required to provide cross-training to other team members.
• Create and/or update procedures and process flows to accurately reflect product tasks and processes.
• Maintain department standards regarding quality and support departmental goals.
• Maintain compliance with all standards, controls, policies and practices as an active participant in the Company’s Information Privacy and Security Program.                    
• Perform other duties as assigned.

Qualifications

• Bachelor’s degree or equivalent education/experience, preferably in IT or a business area discipline (preferably in IT, actuarial, or a business area discipline). 
• Minimum of 5 or more years of experience in business systems analysis. 
• Two years of experience managing technical projects in a complex environment.

Preferred Qualifications

• 2-4 years of industry experience also preferred. 
• Strong mathematical skills.
• Excellent verbal and written communication skills.
• Attention to detail.
• Ability to manage and prioritize multiple projects.
• Extensive knowledge of mainframe and Microsoft Office applications.
• Customer service oriented.
• Takes initiative to complete tasks and achieve goals.
• Extensive understanding of company products.
• Understanding of relevant insurance regulations.
• Broad knowledge of systems methodology, quality assurance, and testing methodologies.
• Strong knowledge of product implementation processes.
• Ability to work in an ambiguous environment.
• Resourceful

Working Conditions

• Normal office/Hybrid/Remote environment. 
• Able to work in a team environment. 
• Proficient personal computer skills including mainframes, PC's and networks.

Compensation

The Salary for this position generally ranges between $82,000 - $125,000 annually. Please note that the salary range is a good faith estimate for this position and actual starting pay is determined by several factors including qualifications, experience, geography, work location designation (in-office, hybrid, remote) and operational needs. Salary may vary above and below the stated amounts, as permitted by applicable law.

Additionally, this position is typically eligible for an Annual Bonus based on the Company Bonus Plan/Individual Performance and is at the Company’s discretion. 

This job description is not a contract of employment nor for any specific job responsibilities. The Company may change, add to, remove, or revoke the terms of this job description at its discretion. Managers may assign other duties and responsibilities as needed. In the event an employee or applicant requests or requires an accommodation in order to perform job functions, the applicable HR Business Partner should be contacted to evaluate the accommodation request.