As part of Global Technology Services. This role covers the local IT needs of Aegon employees based in Budapest. It provides support services to ensure IT is running smoothly within the office. The GTS VIP Site Support role provides ‘’on the ground’’ IT support based at Budapest.

What You Will Do:

  • Minimum of 3 years of experience in IT support. 
  • Ability to communicate technical information clearly and effectively to non-technical users. 
  • Ability to maintain a calm and composed demeanor under pressure, especially when dealing with urgent or high-stakes issues.
  • Strong verbal and written communication skills. 
  • Excellent customer service skills with a focus on VIP clientele. 
  • Ability to handle sensitive and confidential information with discretion. 
  • Patience and empathy when dealing with users who may be frustrated or under pressure. 
  • Strong problem-solving skills and the ability to think on your feet. 
  • High level of attention to detail and organizational skills. 
  • Ability to work independently and as part of a team. 
  • Flexibility to adapt to changing priorities and handle multiple tasks simultaneously. 
  • Proficiency in Windows and macOS operating systems. 
  • Experience with Microsoft Office Suite and other common business applications.Knowledge of mobile device management (MDM) solutions. (iPhone + Android). 
  • Familiarity with network troubleshooting and basic networking concepts. 
  • Experience with printer setup and maintenance. 
  • Ability to set up and troubleshoot conference room Audio/Video equipment. 
  • Understanding the use of ticket-based systems.

Preferred

  • Bachelor’s degree in Information Technology, Computer Science, or a related field (preferred).
  • Experience supporting senior management or VIP clients.
  • Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.

Working Conditions

This is an on-site position in the Budapest office. However, there will be some flexibility to work remotely when business needs allow.

What we offer

  • Competitive salary
  • Comprehensive health package
  • Brand new office at an excellent location
  • A highly people-centric, positive, and supportive work environment
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Aegon is an international financial service holding company headquartered in The Hague, the Netherlands. Our ambition is to build leading businesses that offer their customers investment, protection, and retirement solutions. Our purpose is to help people live their best lives, which goal runs through all of our activities. The company has multiple locations across the globe, with core markets in the UK and the US, partnerships in Spain & Portugal, Brazil, and China, and an Asset Management organization with locations in the UK, US, NL, and Hungary. In the Netherlands, Aegon generates value via strategic shareholding in a market-leading insurance and pensions company.

Aegon Global Business Solutions Center is supporting these businesses with IT, Finance, Risk, Model Validation, Actuarial, Audi,t and Asset management services with a growing team of approx. 300 people, based in Budapest, Hungary.
 

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AGT Hungary IT Services LLC (HUN entity)