The Intermediate Business Information Analyst plays a crucial role in ensuring the efficient delivery of IT services within the organization. This role involves monitoring and evaluating service levels, identifying areas for improvement, and ensuring that IT services align with business needs and objectives.

Key Responsibilities:

  • Support Corporate Technology IT strategy and goals.
  • Manage key stakeholders, ways of working with IT
  • Oversee the IT working environment and quality of the services
  • Gather and analyze requirements to improve existing processes.
  • Help to define process metrics and KPIs
  • Monitor CT performance, address issues, and raise concerns.
  • Report on KPIs/KRIs to the CT Management Team and IT Risk Management regularly.
  • Ensure compliance with ITSM processes.
  • Manage service levels of internal vendors.
  • Assist in IT control testing and evidence collection.
  • Conduct process analysis to align IT solutions with business initiatives.
  • Analyze existing workflows and solution capabilities.
  • Create, manage, and maintain process diagrams and process definition documents
  • Communicate to different stakeholders, make escalation points for service delivery
  • Collaborate with project teams to ensure process documentation compliance.
  • Provide training for support regarding ITSM processes around service delivery

Requirements

  • Bachelor’s degree in a related field or equivalent knowledge and a minimum related work experience of 2-5 years.
  • Excellent English communication skills with the ability to work across multi-functional international teams.
  • Deep understanding of service management principles, specifically the ITIL framework.
  • Understanding of Agile principles and concepts.
  • Confident and effective in dealing with stakeholders and end users.
  • Experience with Service Now, Jira, Cloud concepts
  • Experience working on projects including requirements gathering, analysis, and documentation.
  • Flexible, can-do attitude.
  • Resolution and results-driven.
  • Ability to manage high volume under tight delivery deadlines.

Soft Skills

  • Ability to accept and embrace change and manage through ambiguous situations.
  • Problem-solving skills
  • Good planning, prioritizing, and goal-setting skills.
  • Pro-active team player
  • Taking ownership and responsibility
  • Creative and the ability to think outside the box
  • The ability to work independently and be part of a team
  • Strong analytical and communication skills
  • Attention to details

What we offer: 

  • Competitive salary
  • Comprehensive health package
  • Cafeteria
  • Brand new office at an excellent location
  • Hybrid working
  • Opportunities for growth and advancement
  • A highly people-centric, positive, and supportive work environment

Aegon is an international financial service holding company headquartered in The Hague, the Netherlands. Our ambition is to build leading businesses that offer their customers investment, protection, and retirement solutions. Our purpose is to help people live their best lives, a goal that runs through all of our activities. The company has multiple locations across the globe, with core markets in the UK and the US, partnerships in Spain & Portugal, Brazil, and China, and an Asset Management organization with locations in the UK, US, NL, and Hungary. In the Netherlands, Aegon generates value via strategic shareholding in a market-leading insurance and pensions company.

 

Aegon Global Business Solutions Center is supporting these businesses with IT, Finance, Risk, Model Validation, Actuarial, Audit, and Asset management services with a growing team of approx. 300 people, based in Budapest, Hungary.

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AGT Hungary IT Services LLC (HUN entity)