As a member of Transamerica Financial Advisors (TFA), conduct processing of cashiering, trading, asset transfers, and other operations functions on the Fidelity National Financial Services platform for brokerage and advisory accounts. Assist financial professionals and staff on use of the Wealthscape platform. Serve as a central source of information and support for TFA financial professionals who directly service the client and address business issues and questions to help with their practice.

Responsibilities

  • Support business processing on the Fidelity National Financial Services (NFS) Wealthscape platform
  • Provide guidance and training to financial professionals on platforms/technologies, processes, compliance, best practices, etc.
  • As a member of the Call Center, respond to requests for trading, account maintenance, order entry, platform navigation, cashiering functions, opening and closing accounts, etc.
  • Provide support and guidance for the eMoney and Docupace platforms.
  • Produce reports from Wealthscape and Avaya required for TFA to oversee service and processing metrics, and identify areas for optimization.
  • Partner with NFS Middle Office on account management services.
  • Identify and develop operational impact metrics, including collecting, analyzing, and reporting.
  • Keep up to date on rules and regulations governing firm procedures.
  • Identify and develop operational service improvements.

Qualifications

  • Bachelor’s degree in finance or business, or equivalent work experience
  • Five years of securities/financial services experience in call center and operations roles
  • Detailed knowledge and expert processing proficiency on the NFS Wealthscape platform
  • Demonstrated experience utilizing Avaya or similar telephony management system
  • Thorough knowledge of securities products, FINRA, SEC, and DOL regulations
  • Ability to analyze complex issues and recommend solutions
  • Excellent written and oral communication and interpersonal skills
  • Attention to detail and ability to prioritize multiple responsibilities
  • Proficiency using MS Office, including advanced Excel skills

Preferred Qualifications

  • Experience working with eMoney, Docupace & Envestnet

Working Conditions

  • Office or hybrid office/remote environment
  • Occasional travel for field office visits and conferences

**Please note that the compensation information that follows is a good faith estimate for this position only and is provided pursuant to applicable pay transparency and compensation posting laws. It is estimated based on what a successful candidate might be paid in certain Company locations.** 

The Salary for this position generally ranges between $60,000-$75,000 annually. This range is an estimate, based on potential qualifications and operational needs. Salary may vary above and below the stated amounts, as permitted by applicable law.  

Additionally, this position is typically eligible for an Annual Bonus based on the Company Bonus Plan/Individual Performance and is at Company discretion.