Facilitate the business analysis process to identify business requirements for system solutions or improved processes that will increase efficiency and overall productivity.

Responsibilities

  • Conduct business process analysis and needs assessments in an effort to align IT solutions with business initiatives.
  • Prepares “as is” and “current state” documentation in written and graphical form (flows).
  • Use Business Process Modeling techniques and tools to create business process models.
  • Lead effort to develop new or revised processes or procedures in lieu of system development.
  • Facilitates the elicitation of business and systems requirements.
  • Analyze business unit requests and understand business requirements. Work with various technical staff members to determine possible solutions and communicate business and system impacts to IT and Operations staff.
  • Prepare documentation for business and system requirements in various formats.
  • Works on project teams that are developing or modifying highly complex information systems. Includes analysis and documentation of business and system requirement and revising existing system logic difficulties as necessary.
  • Conducts research and analysis to quantify business opportunities and develops formal recommendations to management.
  • May serve as a participant in the Enterprise Architecture program. This may involve providing input as to how data is created, stored and used (re-used) as it relates to our business processes.
  • May use project management and program management methodologies to support a systems development methodology to meet project deliverables.
  • Provide test scenarios or test criteria based on knowledge gained through business and systems analysis. May provide approval or quality check on test plans or test matrix.


Qualifications

  • Bachelor’s degree or equivalent education/experience, preferably in IT or a business area discipline (i.e. accounting, investments, or marketing). Minimum of 5 or more years of experience in business systems analysis. 2-4 years of industry experience also preferred. Two years of experience managing technical projects in a complex environment.


Preferred Qualifications

  • Basic knowledge of insurance company operations. Strong organizational and analytical skills with attention to detail. Excellent written, verbal and presentation skills. Working knowledge of systems methodology, project management, quality assurance, and testing methodologies. Conceptual knowledge of graphical user interfaces, relational database management systems, and data storage.
  • Experience with Salesforce administration, including user management, integrations, automations, security settings, and configuration of standard objects.
  • Familiarity with Salesforce declarative tools (e.g., workflows, validation rules, reports, dashboards).
  • Understanding of Salesforce Clouds such as Sales Cloud, Service Cloud, and/or Financial Services Cloud, including their core features and use cases.
  • Salesforce Administrator certification (ADM-201) preferred.


Working Conditions

  • Hybrid-Office Environment (Tuesdays, Wednesdays, Thursdays)


This job description is not a contract of employment nor for any specific job responsibilities. The Company may change, add to, remove, or revoke the terms of this job description at its discretion. Managers may assign other duties and responsibilities as needed. In the event an employee or applicant requests or requires an accommodation to perform job functions, the applicable HR Business Partner should be contacted to evaluate the accommodation request.

Compensation

The Salary for this position generally ranges between $84,000 - $105,000 annually. Please note that the salary range is a good faith estimate for this position and actual starting pay is determined by several factors including qualifications, experience, geography, work location designation (in-office, hybrid, remote) and operational needs. Salary may vary above and below the stated amounts, as permitted by applicable law.

Additionally, this position is typically eligible for an Annual Bonus based on the Company Bonus Plan/Individual Performance and is at the Company’s discretion. 

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

  

This is a hybrid position requiring three days in office per week in one of our hub locations (Philadelphia, PA; Cedar Rapids, IA; Denver, CO).  Relocation assistance will not be provided for this position.